Good day everybody,
Please I am writing to seek advise/guidance from anybody who may have any to offer. Sometime last year, a large sum of money was withdrawn from my GTB account, yet I did not lose my ATM card at any point in time. I wote GTB and they replied me that my PIN must have been compromised or somebody I knew probably used my ATM card. In short, they passed the buck right back to me. I felt really incensed because none of these things happened, anyway they promised to get the picture of the fraudster who made the withdrawals.
In my reply to them, I anchored my case on the fact that shortly before and throughout the fraud withdrawals the bank did not send me any phone or e-mail alert, which could have alerted me to complain earlier. Interestingly, just after my account was completely looted, the bank started sending alerts on any transactions on my account. Till date the bank has not replied my letter. Now I am contemplating a legal option but I want to know what my options are and if I stand any chances.
Please what are my options? I anchor my case on a simple premise which is: GTB failed to discharge a service of giving me alerts on my bank acount, a service for which I pay for, as a result of their negligience I lost a fortune ,therefore I am seeking a redress for the financial loss Do you think I have a case? if yes do you know any legal practitioner or group that can help me in this regard?
Kindly let me know if or how I should proceed to handle this.