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What You Want From Your Bank?

If you could change anything in your bank or banking in Nigeria, what would it be?

I need serious answers please.

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24 answers

WHY CANT I MAKE/RECIEVE CALLS IN MY BANK? MUST ALL MY OTHER BUSINESSES DIE COS AM IN A BANK?. AT LEAST LET THEM PROVIDE A "CALL ROOM".

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increased interest and loans

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@ excellent i am with u on the fact that the banks exploit people under different subheadings, you withdraw your money , they charge you, even over the counter you are being charge, people practically pay for every little transaction involving the bank i really think this issues should be looked into, i have recieved birthday text messages from my bank for some years now, and i really hope i am not paying for that too, cause in my statement they do charge for text messages sent, this whole system is crazyyy, the interest rates on fixed deposits are not encouraging one bit, infact the complains are just too much.

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i tried booking on aero contractors using gtb interswitch debit card unlike beforeit was free now one is required to pay 300naira per transaction, so assuming i want to and fro iw ill be paying 600 additional, i really think this new development is not fair, i see it as banks taking advantage of people, 300 to me for withdrawal is exploitative, i dont know what people think of this but men i am not just finding this cool.

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Banks should focus more on their customers. Encourage savings by boosting their interest rate on savings and offering packages that protect demand deposits.

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don't even know how to express my anger.this? in naija? ,

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I should be able to collect my atm card easily from any of the branches irrespective of the branch the account was opened without having to go thru' some long bureaucratic Poo and waiting endlessly for days (Access Bank) and YES I want more INTEREST on my money.

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I will just want them to restore trust which is the basis of the entire banking business. most of these banks leave u feeling exploited. In fact it is now better to dig the ground and hide your money than going to the bank. Because in the bank you may get rude service, waste time, and pilfering of you money under one guise or the other. For me most of the banks are just hype on display. Imagine a bank deducting money under many subheadings from even a savings account haba! It has not always been like this.

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The tighten up the security on ATM cards

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Better customer service & training. Not when all this so called graduates yelling at you in the bank jus cus you are not wearing some big agbada or suit and also discussing your account infront of some stranger breathing down your neck

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gbam, they deduct too much when you send money home

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my bank serves me perfectly, mine is Stanbic IBTC Bank, FX transfers is same day value( i guess by virtue of them being an international Bank) whenever am in the Banking halls, it feels like am not in Nigeria.

Their ATM has never given me funds not available.They are one of the few banks actually give mastercard creditcard not debit.

for domestic banks, GTBAnk is it !!!!!!!!!!!

I am perfectly contended with my banks.

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I need them to bank on dreams, invest in ideas - not running after FD accounts. It's a shame all bank's do in Nigeria's play around with money. The same money, just a different bank cheque.

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this is not a thread to advertise any bank. So that u love ur bank or not, keep it to urslf.

2. No hidden charges, the banks shld be transparent.

3. The bank shld not charge me for withdrawing money from my savings account irrespective of the branch the account is domiciled, since it is still the same bank and they are online.

4. The bank shld not charge me for withdrawing 20,000 naira across the counter, they shld not force me to be using ATM.

5. sudden disappearance of money from my account without a good explanation from my bank is not acceptable.

6. they shld finance the real sector.

Pause

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Complete overhaul of the Banking sector where money is loaned out following due and transparent processes, no family banks, improved customer relations etc, etc,

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I think they should redeem our image on the outside, making Nigeria accepteble in online transaction, Paypal dosent accept Nigeria, Think its high time they innovate

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what i want from my bank is transparency and sticking to the status quo, not pilfering from the accounts of the poor masses in the name of running a savings account.

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I want my bank to understand that I am doing them a favour and not the other way round.

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they should stop charging $49-$80 for an international bank wire transfer

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They should fund the real sector and small scale businesses

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that's where the customer service needs to be upgraded. You need to follow him to his branch and see for yourself how the suit-wearing monkeys would react to the situation.

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Banks should stop the hidden charges agenda. The other day I went to use an Intercontinental ATM with my GTB card and I was charged 300 naira and I'm like i thought it was 100 naira. Also why would a bank charge me for using its very own debit card on its own ATM?

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Banks should stop pilfering our money by way of spurious charges. Also they should give loans to small businesses. I want my fixed deposit liquidated when I say so and hate anyone rolling it over without my express consent. The money in the fixed deposit is mine and so when I want it it has to be given back to me with courtesy and not after almost fighting with the account officer.

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The customer service should be brought to standards, cos it's really poor; The Bankers always feel like they have some special features that cannot be found in others.

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