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Which Nigerian Bank Do you Use and Why?

Fellow Nigerians let us know the bank you trade with and why you have confidence in them by making them your treasury.

As per me, I use Zenith Bank for current accounts and Guaranty Trust for savings.

Reason is because of the two banks Hi- Tech and no wasting of time when you go for transactions unlike Union and First banks e.t.c.

They are strong and reliable.

So which is your bank(s)?

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55 answers

I beg to disagree, intercontinental stands as the fastest growing bank in the entire world, i opened an account with them since 1996 and i've never had cause to regret it. Even now that i'm abroad, i've been able to setup online banking and each month i can watch what happens with my account, i cant really ask for more.

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I use UBA, GTBank & Intercontinental.

I used to also have a savings acct with "Afribank" in 2003 but had to close it becos there own operation pass "old skool", sorry to say dis "more like a dead bank then for me though wit their slow operations.

Later I opened with STB and afta d merger became UBA and then their story also changed from the good bank it was especially wit d funny deductions they make on ur savings, so i dont leave ma moni but transfer so i can to GTB.

GTBank has been d bomb for me since i opened it, their service is "too much"

Intercontinental's just there cos i needed it for one transaction some time ago, not really impressed with their service though

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i have savings accounts in three old generation banks with reasons

first bank-because its located right inside my school(ui)

union bank-because somebody 'll only pay into a union bank acct

uba- because sb 'll only pay into a uba acct

i am planning to open ipsa account in intercontinental bank so i can pay in cheques.

union bank n first bank suck.

uba is cool.

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ECO bank,cause they are the best and they are very good in international transactions.as far as nigerian banking is concerned ECO bank is the best in international transactions.

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I use First Bank Plc, mainly because I used to work there in Nigeria and at their London Office, as an ex-staff I get First Class customer services as I always get my money in the managers office within 3-5 minutes. This Elephant will never fall,

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Flint be using UBA because its on my campus, and they got a branch close to my crib.

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Hey, i was in one of the GTBank branches last week, they also have a crowd. people had to queue up to cash or deposit money, and it took me some time to cash my pay; although they are far better than UBA. I was also at intercontinental bank last week thursday to deposit some cash, honestly i did not spend more than 5 minutes from when i went in and came out of the bank.

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UBA/STB is just a terrible ripper.

Who will imagine!

I went into one of their branches to withdraw without my passbook

and i was charged almost NGN600. And was also charged for withdrawing

ouside my branch.

How would one cope with such a bank. would they subject their customers

to carrying around passbooks everywhere they go. Thats so uncivilized and way

out of this generation.

I'll recommend GTBank. Its the best.

So classy and uniformly efficient.

Kudos to the management

GT just stands out. INDISPUTABLE!!!

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I used 2 be with STB/UBA but in 2yrs they cldn't provide ATM card/pin & the crowd-how can they have only 460 ATMs . I got my card from GTB in days (av lost it 2ce & got a re-issue within a week)

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, you guys shld try chatered bank/IBTC, quite okay but they need to work on their servers, up today.down tommorow,then, GTB, Nice enviroment and good looking staff, first bank is repositioning well nowadays am surprised, zenith bank, they are too suspicious, if not for the DSTV stuff, to hell with them, looks more like a tribal bank, a la Equitorial trust, as for union bank, even the men from the underw, avoid them, too slow,populist in orientation, looks like its the bank for pensioners and teachers,customary court judges and local govt workers, just not organised and terible, you can prove me wrong by going to ANY of their branches in Nigeria,

THE TRUTH IS THAT NOW IS THE TIME FOR A CASHLESS SOCIETY, KUDOS TO THE CONCEPT OF ATM, tried one at a union bank branch recently, i reserve my comments,

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GTBank is the best financial institution i've ever banked with

They are the best in every angles

Try them 2day & U will be glad U did !!!

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gt bank is the bank , excellent customer service, good environment and u can be sure u wont choke faint or collapse in the banking hall,

,if u want to confirm just try entering first bank dugbe ibadan ,you'll wonder is this a bank? or market? as for stb/uba , i think its only the ignorant that are still there.poor customer service , always overcrowded, most times the a/c doesn't work.sometimes i wonder what their tellers think ? maybe they imagine they are doing customers a favor for banking with them.

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Intercontinental bank is superb. They are very friendly to their customers and their services are very fast. infact you cannot spend more than 5 minutes to either deposit or withdraw cash there. sweetest of all, their environment is very neat. They have branches in all the 36 states now.

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wow is that monthly or yearly?  Is that good or bad compared to other banks

there should be a list of banks and their interest rate,services,disadvantage n advantages

thanks diyobdw

i'll open one very soon

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@ loverbwoy, I have not the slightest idea about their savings account.

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thanx for the replies @ diyobdw n leketoye

what is the interest rate with their savings account?

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As soon as your account is opened, you can will collect the online banking form, fill and submit and online banking will be activated for your account.

As for the dorm, yes you must have had a current acct with them for 6 months before you can have a dorm acct opened for you.

I've been talking about GTB.

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yes they do give immediate online access but am not sure about the dom a/c?

The 6-month thingy might be true because that when you account is matured. I no you cant give references till your account is 6mth old.

you might want to visit http://portal.gtbplc.com/portal/index.pl?iid=35709#anchor_36025

or contact the bank!

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leketoya

Does GTB give you online access immediately you join them or after a while, how long ?

and the domicillary account- is it true you need to have been banking with them for minimium of 6months?

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Let's have more opinions on this topic please. it's a good one. Thanks

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Hmm Nice useful discussion.

Me I have 3 accounts with GTB and 2 with First Inland. All with reasons.

1. First account is a personal current account with GTB. I used it for business at the beginning sha. Really they are the bomb. Beautiful, well behaved staff, efficient online banking, email notifications on all transACTIONS. Tell me what more can you ask for?

2. Account 2 is the Corporate Account for my company. Also with GTB. Expo for competitors: GTB is one of the reasons why we manage to be so efficient at GoldNairaExchange. Once a customer makes a payment, we can logon to our account to confirm immediately. So we always act fast. Faster than the others actually.

3. Account 3 is my dollar account with GTB. Never had a bad experience with them.

4. Account 4 is my FlashMe Cash Account with First Inland Bank. This service stands this bank out. It's the best local money transfer service in Nigeria today. Imagine, I go online to send money to people, pay for services, download gsm vouchers, send gsm vouchers to people, pay dstv bills. Men life doesn't get better than this. I actually get a lot done from my room with this account. All the other party need do is have a gsm phone. I even met the lady that heads this department of the bank (she beautiful).

5. My last account is (don't laugh o) my corper account. Yes o, that's where nysc pays my monthly allowee. I hardly use that account anyway. Later this month, when I pass out, I will clean out the account and maybe abandon it.

So that's it for me and Nigerian Banks.

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i use Gtb coz they are friendly and quick with their customers.

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to be honest, all these banks have poor customer services to the extent that i withdrew my money and kept it to maself. i havent tried, GT .

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I have used four banks: First bank,Citizens Bank,UBA and now GTBank.Of the lot, I think that GTBank stands head above everyone of them in terms of customer service and other features.

I really dont waht to put donw the other bank but GTBank is good.

Imagine, if you have a savings account, you needn;t carry any pass book-just know your account number and you are ready to withdraw.

They are also the only Nigerian bank that does not forbid the use of mobile phones(petty?)

I have had to use STB once and it reminded me of the old people's bank.there were juist too many people in their halls and they just seem to build branches and collect people's money.It is a msses bank but not the kind of bank you would be bold to say 'thats my bank'

The last time I was there, I tried to send just a toekn to my sister in Ibadan and when she told me that she was charged for withdrawing the money i paid into her account in Lagos, I knew then that GTBank was the bank.

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UBA UNIPORT is USELESS, the staff there love confusion and they never seem to have enough money. The airconditioners don't work and they really don't seem to care. I went there today and the glass on the door was broken. The a/cs were on all right but it really did not make any sense. There is no bulk room and its a question of man no man. They just installed an ATM which they are luring students to get but on careful scrutiny of the form, the type of clauses i saw just made me throw away the piece of paper; in any case their system is down quite frequently so withdrawing from any branch its a theoretical gimmick. I don't blame them though because they got no real competition for miles around.

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or the other way round.

you know gtb has advantages on alot of things, one of them is the fact that you can draw any amount from your savings account without any extra charges from any branch, . i use a gtb and stb(now uba) accounts. when you draw outside your homebranch (stb) even for a saving account, you are charged, nothing like that for gtb.

there are some other things too, but am too tired to type now!

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STB rocks, but UBA? Buhaha! Is that a joke? Well STB bought them and we can assume that they will be forced to improve.

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How come nobody has talked about UBA? I think we all need to "give it up" to UBA , thats a bank with a vision.Not just thinking Nigeria but Africa, having over 400 branches already, its really the wise choice within reach.Its the only bank thank has tightened up with its merger so far in terms of management and organisation all others are just paper works.

whats more ,they've got all the services you can demand from a 21st century bank

I love UBA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Wow, that's terrible. Are they getting complacent now?

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well, i heard so much about GT bank, i decided to open an account with them and guess what? they disappointed me!

i had already filled the form before coming to the bank and they still kept me waiting for like 30mins! in the end i was told to come back for the account number and couldn't even deposit the money i had with me. i told them they were just like union bank at the end of the day!

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GT Bank is the bomb! What trips me most is how courteous the staff are especially the doormen and even the gatemen. These are people who are not even in the banking hall and they do not expect anything from you.

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Old school: A bank that has employees who think they are doing customers a favor by attending to them.

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Has no one ever tried Union Bank? I hear they are way out of this world. Confirm please.

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I Used Oceanic Bank and Intercontinental bank, both banks are pretty fine and very very close to my crip and they attend to you ASAP when ever you go in for transaction.

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for me and my family charteredbank is the bank-my big sister is like a canvasser for them-she ensures everybody bank with them as she love them so much and since she dansh me money to open then,they never fail us and their ATM is damn good and online service is efficient and i guess we dont have cause to look else and i recommend them

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GTBank cos they fast and their branch network is efficient,plus you get to know every transaction that takes place in your a/c via email.

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Lmao ....its a yoruba bank looooooooooool

im yoruba by da way

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I ve been banking with TIB(Trans international bank) allen ave since 2001 and its been hell cos:

it is a Yoruba bank, the staff cant speak english.

Easy to deposit, hard to withdraw. Till this day my money is trapped there and i cant get it out.

No cash in vault.

Unprofessional staff

impossible to transfer funds without problems. Etc

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Can any1 please give me a number i can contact Standard Trust Bank all phone numbers on their website dnt work!!! !2!!!!

whats the point they dnt reply to emails

dont have customer service or do i have to reach them via uba??

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Yes gentleone,

I totally agree with you on Ecobank. I have had cause to work on a project at Ecobank, and in most of their affiliates across west Africa, especially in Abidjan, Conakry and Lome. They have a standard, which all the affiliates adhere to. I have an account with them, but don't use it because their Internet Banking is not up and going, and their ATMs are not linked to Interswitch, so I am short on spread.

First Bank; Well, I am very impressed with their IT revolution. They have the largest ATM spread etc. But I was a bit sceptical about customer service. Anyway, you have just confirmed my fears.

When they eventually merge with Ecobank, I'll definitely pay them a visit.

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umm... i use first bank ooo. their service and everything is poor but at least i know my small change is still safe with them.

from the gateman to customer service to the the tellers! they all are rude and actually feel they are doing you a favour by attending to you.

they are better now sha than the first bank of those days but there's still room for improvement, they just need new blood in their system thats all.

i tried to open an account with gtb and they gave me an outrageous amount to open an account so i just walked.

i use stb too and its no better

i use ecobank as well,efficient and very good customer service.

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My Case:

After Charles Soludo announced the N25Bn min Shareholder's fund for banks in Nigeria, sometime mid 2004, I decided to choose the banks to bank with. My decision was to be based on capital base, e-banking, consumer products and national spread.

I called Standard Chartered Nigeria.

They gave me the basic requirements and asked me to feel free to go to any of their offices for an application form. I opened a USD account with them in less than 20 mins. I was given a pin for SMS banking same day, and I was asked to came back in 2 weeks time for my VISA Electron Card. It was ready and waiting for me when I was back there in 2 weeks time.

Cash withdrawal since then takes me an average of 10mins.

My ratings:

Customer service: Excellent

Ebanking: well they still don't (to the best of my knowledge) have internet banking for retail clients, so I'll rate: Average

Spread: Poor (Only in Lagos,PH and Abuja)

I needed a bank with more spread, and to open a Naira Account. After going thru websites, I went to STB. January 2005.

I went to the new branch in 23rd festac, asked to open a Virtual PAL account, was told I could only do that at the Head Office by an Ignorant and Rude Customer Service officer. Not believing that nonsense, I went to the branch in 21rd.

The forms were given to me, I opened the account, applied for Internet Banking and an ATM card.

Then the story starts...

By March, I still didn't have my Internet banking login details nor the ATM card.

After phone calls and emails, I finally got the Internet Banking working in April.

I only got the ATM card in July. ie 6 months later.

Although a friend of mine got his ATM card after 3 weeks of applying for one, it boils down to consistency.

The bank does not respond to on-line inquiries. At least not to my enquiries.

My ratings:

Customer Service: Very Poor.

Ebanking: Good. ie when you eventually start using it. probably after 4 months.

Spread: Excellent.

Banking Environment: Poor (marketplace)

I decided to bank with another bank with as much spread as STB. I couldn't handle the crowd at the banking halls, for even to deposit money.

I had cause to deposit money at Zenith for someone. It took me an hour to do that at their Maitama branch in Abuja. Zenith was out of my list.

I went to Afribank in Abuja, couldn't get into the hall. Crowd!

I went into GTB in Garki. Hmm, nice banking environment. I browsed their website, was impressed.

I opened a savings account, and as usual applied for all their ebanking products. (Nov 2005)

On NoV 16th, I was called by a staff of the bank to make necessary enquiries about my account. I was impressed at such verification. It was something I experienced only outside Nigeria.

Well, Guys as at today, I am yet to receive my Internet banking details or my ATM card.

Rating:

Customer Service: Poor

Ebanking: no ratings. not been able to use it.

Spread: Good.

Banking Environment: Good (At Abuja)

In summary, although i did not try most other banks, of course this was because they didn't meet most of my criteria as stated above, Customer Service Delivery in Nigerian banks, i would say is averagely poor.

I used to work for Fortune Intl Bank, and the Customer Service Delivery we provided was far much better.

This is my Opinion.

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i like fidelity bank (port harcourt main) because of their friendly approach, so also first atlantic bank (port harcourt main and rumokuta branch). However most bank staff need to do a lot in the treatment of their clients, its so horrible in Nigeria especially when they are paying salaries e.g teachers, unions, etc.

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I use GTBank (Guaranty). I do not like Zenith cos they dont seem professional enough for me.. You just cant compare them to GTB though they are quite profitable. STB is a no-go area for me. I always smell 'corrupt' each time I enter the bank. Reminds me of Nigerian ministries.

One bank I would love to try is Bond bank (they are merging with IBTC). They seem to have a concept that could compete with GTB. Intercontinental Bank too seems to be cool.

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I CURRENTLY USE STANDARD TRUST WHILE iN Naija, but I am getting tired of them, it took them almost two months to open my virtual account (online account) and it is taking over one month and going to activate my online account password and user id. It just sucks. You cant call on the phone to get your account balance. I am thinking of gtb now.

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In my own case, i use First City Monument Bank (FCMB) for business and Assurance bank, now a member of the Five-Bank Mega ASTRA Bank.

They both operate online banking and i can hardly notice whether or not they charge for online transactions, if they do pls let me know.

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i use STB, there close to my house, office, church, girlfreinds house, eatries, clubs, gym, on my way travelling, in my state, my hometown ......they got ATM's, tell me why i shouldnt bank with them.. i also av accounts with some of my clients banks, they force you to open accounts with them if they av to give you a contract .....hiss.

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GTB replies email enquiries sometimes and they don't waste time. Call it the future generation bank.

Afribank is managing but can do a lot better.

Oceanic is cool, trying to be like GTB but not bad at all. They need to work on their public relations.

STB needs to reorganise itself. Visiting any of their branches is like going to the market to shop. Its rowdy and crowdy and i can't stand the queue.

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