If you know how to communicate, you can reach outstanding results in every situation. Find out the most important rules and become successful communicator!
Ineffective communication often leads to unproductive teamwork, waste of time, inefficient meetings, frustration and failure to achieve the goal. To avoid these unpleasant moments, you should learn some basic rules. If you know how to communicate, you can reach outstanding results in every situation.
If you want to become an effective communicator you need to know a few major tips which can be used in every situation. Here are ten fundamental rules:
1. Take care about time
Always prepare beforehand for meeting and arrive some time before. Timing is extremely important, so it is essential to respect the time of people you are going to meet and be considerate of that. Remember to express thanks for other’s people time, because this is the most valuable resource.
2. Show appreciation
Appreciation and praise are very helpful for building a good rapport. Recognize and compliment any positive things which other communicators are making. You can do it along the whole conversation.
Try to build a good rapport by discussing some personal topics but don’t go too far. Avoid controversial topics as religion beliefs and political views. Just look for topics where your interests may overlap. Even if you have a proffesional meeting, you can find some mutual personal interests as well. You can talk about sports, hobbies, children, etc.
4. Stay positive
The positive attitude is one of the most crucial factors for the successful outcome. If you want to be productive, be positive and constructive instead of complaining or negative. When people feel criticized or attacked they shut down and end any conversation, so don’t behave like that. Even if you are talking about some unpleasant concerns, be kind and encouraging.
5. Concentrate on the result
Determine clear objectives of the communication just before the beginning. What do you need to achieve? Do you want to influence the behavior or seeking for advice? Do you want to resolve the problem, give help or decide on the project issue? If you figure out the result you are expecting, you will be able to set up the direction of the conversation, be clear and remain on point.
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6. Notice non-verbal signs
Observe the non-verbal language of the person you are speaking to. If he sighs or yawns, it means that he is under the condition of physical or mental fatigue. Also, distraction, fidgeting, and absence of eye contact are the signs of impatience and restlessness. If you observe such signals, it is time to do something immediately, because your discussion is not productive. You can postpone or quickly finish the conversation as well as ask about the discomfort if you have closer relations.
7. Take care of tone
There is a very fine line between being assertive and being aggressive. Never cross this line. When you need to make your point, be assertive, but never aggressive. Adopt calm and cooperative tone and at the same time be direct and confident. Never talk with adversarial tone – it is not productive.
You should be a good listener because everybody needs to be heard. Maintain an eye contact, be polite and try to understand other person’s perspective. Don’t interrupt, because it’s very disrespectful of the other person’s thoughts. Learn how to value different viewpoints and maintain an open mind.
9. Ask for the feedback
Always ask for feedback, this way you make sure that you have understood each other correctly. It will confirm the positive outcome of your communication, and what is more important, the person who took part in a discussion with you will feel understood and heard.
At the end of conversation be clear what actions should be taken, sum up everything and establish accountability. Confirm expectations, deadlines, and responsibility as well as the document if necessary. Make sure that you understand each other regarding the future actions to avoid a misunderstanding afterward. Always finish the discussion in a positive manner. Make sure that other person feels valued.
Productive communication involves consideration, respect, clarity, and awareness. As you can see, it is possible to reach successful results without arguments.