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Arik Air Begins Lagos-london Flight November, Will You Use The Service?

Guys, what  do  you  think of the below article, will you fly  this  airline to  uk?

Arik Air begins Lagos-London flight November

Monday, July 14, 2008

http://odili.net/news/source/2008/jul/14/511.html

At last, Nigeria's leading airline, Arik Air has finally got the United Kingdom Authorities' approval to commence direct commercial flights between Lagos and London Heathrow.

The Chairman of Arik Air, Sir Joseph Arumemi-Johnson who broke the news at the weekend during a general meeting with staff and management of the airline in Lagos said the company will ensure it makes the best use of the slots granted it.

He disclosed that direct flight services between both countries will commence in November this year.

In preparation for its first international flight to London, the airline will soon take delivery of three brand new Airbus A340-500 aircraft which will start arriving this October.

The first two of wide bodied aircraft are due in Nigeria in October while the third will come in December.

“We are already discussing the configuration of the aircraft with Airbus. We expect to have 30 first class, premium class and 230 economy seat configuration,” he said.

To cement the business relationship between Arik Air and the France-based aircraft manufacturer, Airbus, it is expected that the latest plane in its service, A380, will be coming to Nigeria on a demonstration flight especially for Arik Air when the A340-500 are being delivered.

An Airbus team which was made up of David Dufrenois, Vice President Sales, North and West Africa; and John Parkinson, Area Sales Director, Customer Affairs was at Arik Air on October 10, 2007, to do a presentation on the A350 XWB and A380 aircraft.

The presentation by the Airbus team dealt on the Airbus family, the capabilities and basic advantages of the aircraft over its competitors.

It would be recalled that discussions had been going on between Nigeria and the UK. government on the need to allow the Nigerian carriers that have been designated on the Lagos-London route, to fly into Heathrow instead of Gatwick or Stanstead Airports.

The airline had filed its papers for the lucrative route for several months running, but had been put on the waiting list by the United Kingdom, who tried to dissuade the airline from operating into Heathrow.

Arik Air however stuck to its guns as Heathrow remains the main gateway of the UK and a major international hub.

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50 answers

Scrub that - my reasons for putting any plans of flying with Arik Air on the back burner were due to delays in the past, poor service etc. But after reading post #69 by Naijanow, I'm shocked to the core. I will not be patronising Arik Air now, or in the future. It's hard to believe such poor service and inhumane treatment of paying passengers on any airline exists in todays industry.

For those that choose to use Arik, I can only wish them the best of luck.

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^^^ It's never too late to get a response, Chaircover.

My plans to patronise Arik Air for future Nigerian trips are on hold for the time being. Hopefully, things will start to look up for them.

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If you plan to fly, please read the article below:

January 5, 2011

LucieA

I was shocked this afternoon at the sight I witnessed at the boarding gate for an Arik Air flight from Lagos, Nigeria. A very large group of exhausted, irritated, unkempt looking international passengers were trying to get information about their flight. They looked like they hadn’t slept in days. I was catching another flight at a different gate but I had to stop and ask them what had happened.

One tired gentleman told me that they had been at the airport since 9pm the night before, in order to catch their flight to South Africa at 11pm. However, when they came to the boarding gate, they were not allowed to enter the plane. They were not sure what the cause of the problem was and were not given any information by Arik staff. They were simply told not to leave the boarding gate area. So they sat down thinking the delay would last an hour or two and they would be on their way home. The hours dragged by.

Arik Air did not provide them with any answers, nor did they offer them hotel vouchers so they could wait comfortably for the next available flight, nor did they find them accommodation at the airport, nor did they provide meals for them or even snacks or drinking water. There is no toilet in the boarding gate area so there was no place for them to even go to the restroom or freshen up. They were not even given access to the lounge area so that they could rest. Only a few of them could find seats, the rest were sitting in their business suits on the floor.

This is how over 200 international passengers were held against their will without information, without assistance, without even food or water for more than 15 hours! It should also be noted that these TWO HUNDRED PASSENGERS were international passengers, meaning they were in a foreign country so there was no option to go back to their homes and wait for their flight information. They had no home there and had been prevented from going home for reasons unknown to them.

It is required of every airline to provide current, up to date information to their passengers. When there is a delay that is not due to the fault of the passenger, arrangements are to be made such as hotel vouchers, meal tickets, beverages and especially access to complete bathrooms!!! These passengers are human beings – not cattle! Yet they were treated without due respect.

This is not the first time Arik Air has behaved in a criminal matter. Many friends and associates have recounted stories of abuse at the hands of Arik Air. One business partner had his wallet taken from his seat pocket while he slept and $2,000 removed from it by an Arik staffer. He was the lone passenger in his row with an empty row both in front of him and behind him. The only one that could have bent over him while sleeping and been unnoticed would be the flight staff. A sister company of ours sent a team on retreat and when they arrived at their destination, the luggage for the entire flight had been left behind at the airport and there was no announcement made on board the plane before takeoff. But how can an airline leave all of the luggage on the tarmac and not load it before taking off?? That is incredulous! I believe if an inquiry is made, many more grievances, even worse than these, will be discovered.

While I was discussing with the man, an Arik staff appeared and announced the flight was now running and would be taking the TWO HUNDRED PASSENGERS to their destination. When prodded for the reason for the delay, the staffer reluctantly informed them that the delay was a lack of fuel in the plane!

This is outrageous and completely unacceptable. They have abused their position as an airline and their directors, managers and staff are not fit to run something so sensitive as an airline. We place our lives in the hands of airlines every day, trusting them to carry us safely from one location to another with our lives, our luggage and our decency in tact. Arik Air violates all of these trusts. Serious action should be taken to prevent our citizens from finding themselves trapped and abused at the hands of Arik Air.

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I have used Arik on its early days on the London-Lagos Route and I must say its the best flight I ever flown to Naija after 5 years in the UK. The plane was new and the hostess were very friendly and nice. Food was good and we got to naija on time. My only concern was the high price for changing your ticket, I had to pay USD 150 for changing to another date, other airlines charge cheaper for that. I'll encrouage others to give thema try as well. Its naija and its worth it and patronising them helps create more jobs for us!!! Lets stop enriching the europeans!!!

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I have used Arik on its early days on the London-Lagos Route and I must say its the best flight I ever flown to Naija after 5 years in the UK. The plane was new and the hostess were very friendly and nice. Food was good and we got to naija on time. My only concern was the high price for changing your ticket, I had to pay USD 150 for changing to another date, other airlines charge cheaper for that. I'll encroauge others to give thema try as well. Its naija and its worth it and patronising them helps create more jobs for us!!! Lets not enriching the europeans!!!

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Now after about 1 and half year period Arik Air is one of the favorite airline for London to Lagos and from Lagos to London.

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just paid 195K via my dedit/ATM card. tho someone said it can be cheaper if u do it thru an agent in jand.

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so blame some thieving Nigerians.

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how does one actually go about paying for an Arik air ticket in London. The online booking confirmation just tells you to pay at your nearest agent. Is that in 9ja abi in the UK. Meanwhile, their contact number na premium 08444 number (as if say I tell dem say I wan vote for Britains Got Talent).

Strange how they wont let you pay online via debit/credit card, then they force you to call premium number to get account number to pay money into, odikwa egwu ohhh.

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@nikkygal

LOL! Am not an arik employe and yes am passionate about the nigerian airline. Bellview has not quite lived to expectations so am holding my breath praying for the golden dawn to emerge from Nigeria. I have been around quite a bit and have suffered indignity in these foreign airlines. the annoying part is that we pay the most yet served the least. thats rubbish!

if their services were commensurate with the fees then maybe ,there will be business for them. but paying high fees to receive insults and battery? haba check am now.

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awww siene 'hunnnn'. you know i promised you the time of your life when you come to naija and put you in arik back to the UK

awww such a pity. anyways am sure you are going to enjoy your stay without me. am in scotland and will not be in the country till next year.

so let us know what your experience was okay?

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@ siena

Thanks.

we all know the problem of nigeria airways. it was a management problem. same with nepa and nitel.

arik has consolidated its hold on the lagos -london route. i have flown them once and it was REALLY REALLY nice. emirates might just be better but arik was def better than BA and the host of chaffy foreign airlines that fly the nigerian air space.

I really pray that they sustain the tempo. BA has to be taught an arrogant lesson. Imagine refusing passengers to disembark from a smouldering plane. What does safety say about smoke in the cockpit? yes, oxygen helps to ignite fire so doors should be closed but in this case,EVACUATION should have taken precedence. But NO, almighty Bad Attitude airlines allowed their high fee paying passengers to endure an agonizing 3 hours, choking and gorging on carbon monoxide that nearly axphisiated them.

well, we all are free to make choices. as for me, its bye bye to BA

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Any feedback from those who have just been on this new London-Lagos route ?

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Does anyone know about Virgin Nigeria. This will be my first time flying them. London- Lagos route. Any advice please!!

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Lol you mean the same Delta that is trying to remove food service from economy class?

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iv flown Arik once. It's the best flight iv been on ever. It even beats d internationls. All hail Arik. D worst were chachangi and BA. I never feel so unsafe on any plane like i feel on BA. I wonder if they even care about d quality of the planes as they don't care about d fliers.

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Delta airline is bull poo

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TOH, why don't you try Delta Airline?

My mom is taking it soon to naija, am yet to hear about it's service.

KLM is crap too

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I used to like them. Used to defend them

But this year they have been complete trash. Im in the process of helping my mom get a refund cos those Air France morons charged her twice

Make matters worse the plane was delayed for 2.5 hrs in Paris.

seriously screw 'em.

BA is slow too. Delta's losing its' customers. Lufthansa sucks

Only hope is Virgin Atlantic

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Welcome Arik - after the bull poo from the foreign airlines - we need better services from indigenous ones - i am game with Arik.

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@karma

so true.

their food is the nastiest.

it takes so bleeping long for the next plane to arrive.

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Air France is garbage

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Thank you all for sharing your views as been very interesting to read i have forward your comments to the airline

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After hearing some customer feedback, maybe I'll consider it.

I am patriotic, but there is nothing patriotic in losing one's life in a plane crash.

If Arik carries on and maintains the new aircraft and receives international certifications approving its systems and processes, then I believe they will be successful in the long run, regardless of what anyone says. The quality of service will speak for itself.

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@ ty4real

Point of correction: am not an arik employee and im not forcing anyone to fly arik. Who am I not to allow anyone to exercise his freedom after all God in his wisdom gave us the freedom of choice.

Im only trying to correct a misguided impression peddled carelessly here. that arik is unsafe but that is not true.

Hopefully lets hear ur experience when u fly arik. dont forget to post your experience here for doubting thomasas to see.

Regards!

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thats what you say but from orginal you can forecast to some extent the future of things.

you making big mistake like others: The world is made of system + processes.

It is not just buying BRAND new plane from stolen.

can you be sure the guy who suppose to check the planes doing his job?

can you be sure the Pilots are well mannered to follow the full procedure?

even all the air-accidents in NIGERIA, all they told us, it was some BLOOD SUCKING occult responsible.

its cancer, sooner or later it will get into ARIK.

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@ siena

Besides I have flown foreign airlines even for local trips abroad. their services( including the planes) are not that better than the nigerian ones!!

You need to come down here and experience first hand flight here in nigeria. We are not that bad!!!!!!!

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@ Igbogolo

You have told almost everybody in this thread that Arik doesn't need their patronage,so whose do they need ? Only yours ? You're not making any sense jo.

All the people who said they won't fly Arik are being reasonable,I would rather chop poo from other tested airlines,and land safely,

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@ Landis

thanks. the last time i checked united bank for africa was the sole guarantor for the funds for the aircrafts. until its proven that its odili and obasanjo, lets spare the talk.

Am not an arik apologist. am just thrilled by the pace of the airline.

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if patrotism is your concern, let them revive Nigeria Airways. And ensure right people get the job and follow world-class safety standard.

if they stole money(greedy, blood-money) to form ARIK, when profit start coming or when they start making loss, the same greed will ruin them.

It is that simple.

It is just a matter of fact; the bonding between them(ARIK owners) is not to PROVIDE EXCELLENT Service but where to invest their stolen money.

that said. Good Luck to whoever wants to fly them.

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@

you probably never flown arik. so how do u know the pilots are bad?? eh??

Nigeria remanins the only country without a viable national carrier. plz forget virgin nigeria. You sit there and you tell me not to show some patrotism?? plzzz. The british airwaste and other foreign airlines that ''float your boat and unwring your boxers'', do u care to know how thay came about and how they managed to survive that long?? its the sense of patrotism from their countries that sustained them till date if u dont know

does it not matter to you that some 4 years ago there was virtually no new plane in nigerian skies. I live in nigeria and i fly a lot and each time i board a plane and midway in the journey i hear a noise or ''imagine one'', I will palpitate till i get to my destination.

Your rather bland refusal to try arik even when u have never experienced their service points to the fact that u are an undying critic of nigeria. you have refused to fly arik because in your mind its just 'another nigerian airline'' simple.

Proove me wrong!!!

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@ Topic

Erm!! maybe.

My airline of choice still remains Air France. Screw British Airwaste, Virgin Atlantic & Nigeria, Delta Airlines, Alitalia (really sucked), North American Airlines sucks.

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Arik  Air, if  you  need  me  to  test  your  business class in your  new Airbus I  am available  and ready, lol.in fact  any free ticket   available?

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@ siena

Im not an arik rep! You still justify your position from moving from plane to pilot!

lol! You amuse me.

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If its cheap enoff

WHY NOT!

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landis

dont worry your pretty head about arik and greed. they will get along just fine. okay??

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umm. this was formed with stolen money(greedy), the same greedy will ruin them.

You cant plant rice and expect to see banana.

Abacha Son had an airline that flew Lagos-New York. It was good then but where are they now?

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I would definitely fly Arik Air even though I don't like the way the airline came about (Odili and Obj) rumours. Arumemi-Johnson is just a front.

I believe they will go places though and they will get my patronage. There is so much money to be made on that route reason why the 'slots' are not readily available.

Etihad or Emirates only started 5-6 years ago and everybody rates them. If Arik is managed well, why not? I understand some sentiments but I think we're on to a winner here.

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Nothing personal against arik airline, but i would rather fly with any tried and tested airline. No offence

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Calm down, it is not that serious!

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@ELOSELA

arik does not require your patronage. I dont understand why people come with incredible yardsticks. Because of Arik, the european giant aircraft manufacturer, Airbus, is sending its airbus A380, the largest commercial airplane for demonstration after delivering the 3 brand new A340 500 planes to arik.

Cameroon and Benin are still begging arik to be their flag carrier. In nigeria today they have more that 65 flight daily and still the planes are not enough to ferry passengers.

Arik remains a revolution and I pray for them. When your ''darling'' BA douses you with insecticide or orders your arrest and detention when u complain, when ur darling lufthansa takes you to abuja when its meant to take you to lagos without aplologies and compensation, snarl in your face and dare you to do your worst; because there is no good nigerian carrier, am sure u will grow above ur cynicism and recognise arik for its feat!

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They will have to have flown internationally for at least 10 years crash free before I would even consider flying with them!

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@topic

i dont think safety is an issue here because the british or any western world will not give them a single slot if they had not met the required safety standards,im flying emirates this year but if arik's services are on point and the price is same with virgin then ill opt for it definitely

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@ siena

I doubt if u guys have ever flown arik in the first instance.

What exactly do u mean by choice and safety??

An airline that is operating with new planes is still considered unsafe!

in this age and clime?

please try and see something good about Nigeria

For my chosen airlines??

I have flown BA, Emirates,Virgin Atlantic and LUfthansa,

Im sure these airlines are top of the class 4 many people including u siena

Taking poo never was about their safety but more about their attitude

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@ siena

am, sure if arik air was draped in some national colours of a more backward country you will gleefully say ''yes''!!

Will the airline miss your patronage??

No!

I have suffered so much on foreign airlines. I think it will be easier for me to stomach our own poo than others. learn to show some patrotism!

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@lucabrasi

cheap? I don't think arik and cheap go together. For service, probably expect same as virgin.

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sure why not

anything but British Airwaste!!!!!

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