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Is Virgin Nigeria Fraudulent? I Cant Understand Their New Tactics

Recently, i noticed that when you make reservations online for a VN flight, and decide to pay in their outlet, the amount you pay become higher, the last one that happened to me was in February, when i made a reservation for my wife online to Dakar, the value was about 89,000, but when it was time for her to pay, she had to pay 139,000, and this was printed on the ticket receipt, indicating that the cashier was not fraudulent

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15 answers

its in naija that i found out that u cud haggle air fares!!, it happened to me in aero office, i managed 2 slah abt 8k from the official fARE 4rm ph 2 lagos

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@ Guk you seem widely travelled so you are making sense.

@ Kolly, what happens with such a scene that one gets 36k quoted and a few minutes later, you are asked to pay 32k is simple. while the agent may have checked the price on the system and seen 36k, someone may have lost his or her booking (32k) during your arguement or on your way out and he noticed it and decided to call you back to come have it.

The truth is that in this modern day and age, no one can make you pay more than what is written on your ticket

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Hi All,

There is no fraud in all of this, we need to understand how airlines that operate mixed fares do.

The airline industry operates on the principle of advance payment.

This enables the airline to have money in hand to provide the service; most of the services provided have no credit facility.

In order to encourage the public to book and pay in advance, the airline release difference fares; the earlier you buy the cheaper ticket you get.

So if you want a cheaper ticket you have to book and pay early.

If you book a ticket, you are giving a time limit to pay for this and if you default, booking is cancelled; you may not get that amount when you rebook as it may have been exhausted. The agent at the desk only sales what is available; ticketing agent does not fix the fares, it is controlled from remote.

There are a number of seats for each fare class.

Also note that, if the flight is busy and people are asking for these seats the airline have the right to cancel the unpaid bookings even before the time limit for payment.

They cant be waiting for you with no guarantee that you will pay. If you book a seat in an airline, try to pay ASAP if you realy desire to travel and on the rate you got.

I hope this clears the doubt and allegations; this is the principle all major carriers of the world operates.

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@ GUK

Thanks for this explanation. I was giving a reference number as well which i quoted when i wanted to make the payment. I think the problem was that i got no email from them after the online booking , so i got nothing to print and take along for payment.

But the fact that they called him back to pay 32k instead of the 36k earlier demanded when he was about to leave makes the whole thing looks crappy.

Once again , may God help us all.

Jeje lomo eko nlo o.

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So I learnt my lesson and that is to pay promptly online as i'm making my reservations.

i think I have an idea, dont you guys think there is fraud somewhere?

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As GUK rightly stated am sure the poster's booking got cancelled before he made payment. Airline have ticketing time limit.

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Let me share my experience, it could help with omissions you might have made.

When you book but do not pay online & if you supply your email address, you usually receive a confirmation by email which contains 2 vital pieces of Infor: (1) A Reference Number & (2) The price advertised to you online as you booked.

If you quote the Ref Number or present a printed copy of the booking/reservation, you can never pay above the agreed amount.

Pls note that your booking/reservation without payment is valid for only 48hrs from when you made the booking online. The booking expires on the dot of the 48hrs which reverts you back to whatever fee is available at time of payment.

Other factors can come up as well e.g in Sept 2008, I booked on Virgin Atlantic but between my booking and payment, govt had increased fuel tax which the Airline promptly passed on to the customer.

For Regional & International flights, pls remember that they also swing along with the Pendulum of unstable $:-N- exchange rate.

As i said, the above is my own personal experience

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they are the main air travel carriers now

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It's not only VN that does it. It is done here in the UK aswell.

BA, Virgin Atlantic have similar ticketing procedures. Prices advertised online

are different from prices offered at the ticketing desk. And some of the

prices online have a set period in which you have to depart or arrive to pay

the advertised price. Online ticketing is just a way of encouraging people by luring them with

cheap prices to book and pay for their ticket online, especially for short haul flight; therefore

eliminating the middleman.

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Maybe its a matter of the itinerary difference or so. . . . .

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@ edwinagili,

Wao, so u went off with 4k. Can u imagine. I was to fly to PH on 16th of march as well, I booked online then went to their VI outlet to pay, i was having 30k for the return as i read on their web, but when i wanted to pay, the guy on the counter said, its 37k, so i had to pay extra 7k!!!

So, if i had pretended as if i was leaving, he would have call me back ?

Menn, God will help those dude,

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i think its common practice in some organizations that when you pay online you pay less than when you pay at the premises. But i dont think the margin should be that wide

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It happened to me once, i booked for a return ticket to abuja in late 2007, but could not pay because the network messed up when it got to payment time, I then dashed to their office at Bishop Aboyale Cole street, V.I. to pay. At the office they told me i have to pay N36,000.00 instead of N32,000.00. I refused and was about to leave when the Guy at the counter allowed me to pay the N32,000.00.

So I learnt my lesson and that is to pay promptly online as i'm making my reservations.

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Poster

I cant get my head round it!

You paid 40K more for a ticket price that was initially advertised less?

You shouldnt have, you should only pay the face value of goods/services bought!

You had other options anyway

Virgin Nigeria may be absolved of blame if they advertised the ticket price for a specific period and your itenary fell outside it!

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they are bro; was gona make a thread on that, but na laziness naw

very fradulent firm be that!! will expose them soon

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