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What Do You Want From A Web Hosting Company?

Hi All.

Am considering starting a web hosting company and want to find out from webmasters in Nigeria,

What do you want from a web hosting company. There are a few in Nigeria, but its funny how

webmasters ignore them and go outside even with the stress of rejected credit cards etc.

I am really interested in your opinions and would do my best to answer every inquiry, but i am very

interested in professional and quality services offering value for money with simplicity in mind, nothing

complex or overly cumbersome.

Thanks for your anticipated response.

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15 answers

Here's the free opensource version of AfterLogic. Afterlogic Webmail Lite. I'll install it on a test server and see how it goes. If it works good, I'll put it on the production servers.

Thanks for the info, Alleno.

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I don't think there's any standard for pricing. Prices just have to be competitive. One shouldn't however make his own price cut his throat. As per diskspace et al, resellers tend to offer lower diskspace than server owners, which is good. I take a look at most of the webhosts in Nigeria and they are either reselling HG or having TPlanet as upstream provider yet the prices are outrageous.

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So what price would you be looking at for a good hosting that really meets some of the things we have talked about.

How much would you offer for a basic hosting package with say

200Mb

20,000 bandwidth

20 emails (With Afterlogic bundled)

20 databases

Good Technical Support

Live Chat with seasoned professionals who are comfortable with HTML - Ruby - Python

Linux / Windows Server?

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This looks good, the afterlogic interface.

Some time last year I was playing around with an open source gmail-like webmail. Can't remember what made me drop it.

SquirellMail is a constant pain to look at. Its however the only one I got enabled for clients because its the most stable. Horde is just AJAX poorly implemented. Roundcube has its own stress.

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LOL. yeah was going to edit but locked. Anyways, still waiting for your reply.

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I see your posts that are hijacked by the bot. I will appeal on your behalf to get them out.

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@Dual Core

Your personal experience is good, but really my issue with those Control panels is that they are just too busy. Its just like when you look at some websites, there is just too much info at a glace.

Another issue with the control panels is that they are just too cumbersome. To many unwanted things. I prefer a simple and clean approach, maybe because i am a design conscious person.

I prefer simple clean interfaces for applications. Simple things should be done in max. 2 steps. The car example really might sound well but really, whats under the hood is what really matters.

The mail platform i bought is Afterlogic Webmail Pro. It has a very intuitive interface and its really simple to use, here is a screenshot. Its got contacts and calendar features etc, and it

has fast AJAX Webmail and innovative calendar with sharing. (http://www.afterlogic.com/)

Google apps is cool and i use it for a few clients, but really why can't a good mail like Afterlogic be bundled with the Web Host Package its self, besides Google Apps Standard supports only

50 emails/user so you can't go beyond that. And really, i don't think any client will want to pay that much for google premier. $50 per mail, for where?

Also, backing up your sites is a hassle on some of these platforms.

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@Dual Core

Your personal experience is good, but really my issue with those Control panels is that they are just too busy. Its just like when you look at some websites, there is just too much info at a glace.

Another issue with the control panels is that they are just too cumbersome. To many unwanted things. I prefer a simple and clean approach, maybe because i am a design conscious person.

I prefer simple clean interfaces for applications. Simple things should be done in max. 2 steps. The car example really might sound well but really, whats under the hood is what really matters.

The mail platform i bought is Afterlogic Webmail Pro. It has a very intuitive interface and its really simple to use, here is a screenshot. Its got contacts and calendar features etc, and it

has fast AJAX Webmail and innovative calendar with sharing. (http://www.afterlogic.com/)

Google apps is cool and i use it for a few clients, but really why can't a good mail like Afterlogic be bundled with the Web Host Package its self, besides Google Apps Standard supports only

50 emails/user so you can't go beyond that. And really, i don't think any client will want to pay that much for google premier. $50 per mail, for where?

Also, backing up your sites is a hassle on some of these platforms.

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@Dual Core

Your personal experience is good, but really my issue with those Control panels is that they are just too busy. Its just like when you look at some websites, there is just too much info at a glace.

Another issue with the control panels is that they are just too cumbersome. To many unwanted things. I prefer a simple and clean approach, maybe because i am a design conscious person.

I prefer simple clean interfaces for applications. Simple things should be done in max. 2 steps. The car example really might sound well but really, whats under the hood is what really matters.

The mail platform i bought is Afterlogic Webmail Pro. It has a very intuitive interface and its really simple to use, here is a screenshot. Its got contacts and calendar features etc, and it

has fast AJAX Webmail and innovative calendar with sharing. (http://www.afterlogic.com/)

Google apps is cool and i use it for a few clients, but really why can't a good mail like Afterlogic be bundled with the Web Host Package its self, besides Google Apps Standard supports only

50 emails/user so you can't go beyond that. And really, i don't think any client will want to pay that much for google premier. $50 per mail, for where?

Also, backing up your sites is a hassle on some of these platforms.

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Another Experience: I was hired by an upcoming host in US to move accounts from a VPS to a dedicated server. Both servers running cPanel. Took about 3 minutes to set things up and another 40 minutes or so to sit back, watch youtube, do some naira-dollar conversions et al.

My Point: For the sake of across server compatibilities, it is best to use cPanel for public hosting. We dont pray for bad things to happen but when bad things do happen, cPanel will help in moving your passengers to a life raft in good time. cPanel licenses are expensive but worth it.

For my personal needs I wont even need a control panel or i may go for direct admin.

Its like a car's dashboard. More controls, more ego and swagger.

I give clients the option of using the webmail bundled with their accounts or using google apps. Personally I use Google Apps for all my stuff. The single most important reason being that the "big" mail providers trust things coming from google and wont SPAM them up.

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@Dual Core,

Thanks, although i am a bit surprised you just listed out the points like keypoints for a JAMB exam. LOL

Yeah, Web Hosts need to be honest and reliable. Good technical support and know how is also important.

But what do you guys think of the Control Panels a lot of these hosts use. Cpanel and Plesk. yes there are

I have a lot of sites with cpanel, and personally i don't use more than 4 of the icons on it

Email, Ftp Users, Databse and sometimes AWstats.

Why do we have all the other 1--s of icons, can't we have a webhost that is so simple but yet powerful

hiding away all unnecessary jargons and keeping important things only.

Also, i hate with a passion the webmail interface, horde and the likes, had to buy a web mail platform

and setup separately for my web users to use web mail. Because sometimes, the ones that come with

the hosting platform are just terrible and dull.

No wonder some company people will keep using there yahoo and gmail boxes instead of the official

mail. But for those who have outlook, and know how to use it, it may be a blessing in disguise.

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@Afam4eva

I agree with you, most people really don't know whats important when it comes to webhosting. I think its really because we have less traffic to a lot of sites in nigeria and as such most developers don't get calls from clients that there site is down. Some sites in nigeria can be down for months and since no one is checking, they would not know. Not until the company recieves a phone call from a visitor to their site before they know that there website is down.

Also, most of us just pay for unused resources. I once told a client we needed a basic hosting for his brochure website, he paid 2 times my project cost for hosting to someone, because he said he wanted plenty space on his website, guess he thought its just like you HDD, his entire site is 23mb and we have over 40gig space on the hosting. Makes no sense to me.

Thanks mate!

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Honesty

Flexibility

Reliability

Transparency

Customer centric

Disaster preparedness

Good technical support

Good technical know-how

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The most necessary imperatives that one should look for in a hosting company is 99.9% UPTIME and support. Most Nigerian host companies with servers in nigeria can only imagine see this as fiction but those of us who have our server abroad can guarantee at least 99.5% UPTIME. Support is another very important thing, especially if the company has live chat.

It's regrettable that some people consider things that are not important, features like UNLIMITED hosting, nothing in this life is unlimited, there's a limit to everything. Most of them don't even get to use up to 500MB.

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